Ask it anything. Watch it take you there.
A live cruise tour with the AI concierge on board. Ask about dining, cabins or decks — it answers and moves the tour to the right spot.
A 360° tour shows your property beautifully — but it cannot answer the question a guest has while looking at it. Is the suite big enough for four? Which restaurant needs a reservation? Is the spa included? Today those questions become phone calls and emails for your team, or they simply go unasked and the guest moves on.
The AI concierge closes that gap. It lives inside the tour, knows every fact you have uploaded about your property, and responds the moment curiosity strikes — then takes the guest straight to the room, deck or restaurant they asked about. No waiting, no call centre, no opening hours.
Below is a live cruise tour with the concierge on board — this is the real product, not a video. Open the chat bubble in the corner and try questions like:
Tip: open the concierge bubble bottom-right and ask “What dining options are on board?”
Trained on your facts. Nothing else.
No scripting, no chatbot flows to build. Upload the documents your team already has — the concierge reads them and answers only from them.
Why operators put a concierge in the tour
Every question is intelligence
The AI Guide dashboard turns conversations into operating insight — without tracking a single visitor.
One concierge. Every industry.
Same platform, your facts, your branding — tuned to the questions your guests actually ask.
The AI tour guide built into the EXP360 platform
The AI concierge is part of our AI Integrations — the same platform that gives your experiences AI avatars and multi-language voice-over. It works in any 360° virtual tour built with the EXP360 VR content management system: a virtual tour chatbot for hotels and resorts, an AI tour guide for cruise ships and their travel agents, or an AI assistant inside destination experiences.
Create the tour once, add your knowledge documents, and the concierge serves every guest on web, mobile and VR headsets — while the dashboard turns every conversation into insight for your team.
Frequently asked questions
What is an AI concierge for virtual tours?
An AI concierge is a conversational guide embedded in a 360° virtual tour. It answers visitor questions from the operator’s own knowledge documents, navigates the tour to the scene a guest asks about, and offers a booking action — replacing the questions that would otherwise reach your call centre or inbox.
How is it trained?
You upload your existing documents — fact sheets, room matrices, itineraries, FAQs — as PDF, Excel, CSV or text. The concierge answers only from those documents. Unanswered questions are logged so you can add the missing fact once and close the gap for every future guest.
Does it work in other languages?
Yes. Guests write in their own language and the concierge replies in it. The dashboard reports which languages are actually used, so you know your audience better.
Is visitor data tracked?
Reporting is aggregate only and holds no visitor identifiers — you see what was asked and answered, never who asked it.
Can it match our brand?
Fully white-label: name, avatar, colours, fonts, welcome message and suggested questions are all yours — like Nova on the cruise tour above.
Put a concierge in your tour
See it live with your own property and your own facts — set up in days, not months.
Book a free demo
